Product releases, carrier updates, platform improvements and planned developments.
📅 Starting May 1, SmartPosti plans to increase prices for shipments to EU countries outside Latvia, Lithuania and Estonia.
SmartPosti calculates shipment costs based on actual parcel weight, while their delivery partner GLS additionally uses volumetric weight when determining transport costs. As a result, SmartPosti has decided to increase their base rates to align pricing with these delivery costs.
SmartPosti will continue charging based on actual parcel weight only - volumetric weight will not be introduced.
📌 The updated rates will be reflected automatically on the Swotzy platform starting May 1.
All support inquiries received during this time will be reviewed as soon as possible starting April 7
Please see detailed carrier working hours in Latvia 🇱🇻, Lithuania 🇱🇹 and Estonia 🇪🇪 below
Starting April 1, Pasts has restored shipment flow to Israel, the United Arab Emirates and Egypt.
Due to limited flight availability, delivery times may currently be longer than usual (around 2–3 weeks). Please allow extra time when planning shipments to these destinations.
Please note that on April 1, the Swotzy team will be available until 14:00.
We’ll be back to normal working hours on April 2.
A separate update with Easter holiday working hours for Swotzy and all carriers will follow shortly.
Omniva has currently stopped accepting shipments to the following countries:
At the moment, it is not possible to create Omniva shipments to these destinations on the Swotzy platform.
If your shipment is urgent, we recommend choosing another available carrier service.
❗Please note that in situations like this, compensation may be limited, according to Omniva’s international shipping terms.
🙌 We will let you know as soon as the service becomes available again.
There is currently an unplanned strike at the Milano Lonate Pozzolo processing centre in Italy, which handles parcel and EMS shipments.
If your shipment is already on the way to or from Italy, or if you are planning to ship soon, temporary processing and delivery delays may occur.
The strike started on March 23 at 06:00, and at the moment both incoming and outgoing shipments may be affected.
We’ll keep you updated as soon as we receive further information from the operator.
Good news!
Reduced Venipak parcelshop delivery prices will be available for a limited time for shipments sent from Latvia🇱🇻:
These promotional rates apply during the campaign period 03.04–26.05 and will be automatically available in the platform for parcelshop shipments originating from Latvia.
We hope the service will be restored as soon as possible. If your shipment needs to be dispatched immediately, we recommend choosing another carrier service in the meantime.
We apologize for the inconvenience and will notify you as soon as the issue is resolved. Thank you for your patience!
Due to technical issues, it is currently not possible to generate deposit invoices. The issue is being resolved — please try again in about an hour. We apologize for the inconvenience.
Hey,
From March 26, Nova Post will apply a pricing update across all services and destinations.
The expected changes are:
The updated prices will appear automatically in Swotzy once they take effect — no action is required from your side.
Kind regards,
Swotzy Team
Follow these steps to update your WooCommerce integration:
Go to 👉 https://app.swotzy.com/settings/stores
If you need to ship to Qatar, choose DHL or Latvijas Pasts, as both have confirmed service availability. Delays may occur. We’ll keep you updated.
1. Generate a new access token in DPD
Go to the DPD e-service portal:
Then follow:
My Profile → Access key list → Create new
Once created, copy the generated token.
If you see an error saying the token limit has been reached, simply delete one of the old unused tokens and create a new one.
2. Save the token in Swotzy
Go to:
https://app.swotzy.com/settings/contract
Then:
Click the ✏️ icon → paste the copied token into “Access token” → Save
Once updated, your DPD contract will continue working normally.
If you run into any issues, just reach out to support@swotzy.com
Latvijas Pasts has announced that the flow of postal parcels and letters to Qatar has been restored.
This means shipments to Qatar are now being accepted and routed again through the Latvijas Pasts network.
If you plan to send shipments to Qatar, you can create and process shipments as usual on the platform.
Latvijas Pasts has introduced a new and more convenient way for recipients to collect their shipments from parcel lockers.
From now on, customers will receive a QR code in their delivery notification email, which can be scanned directly at the parcel locker to open the compartment. This option is available in addition to the existing 6-digit PIN code, which remains unchanged and can still be used.
When a shipment arrives at a Latvijas Pasts parcel locker, the recipient will receive the usual email notification. The email will now also include a QR code designed for easy scanning on mobile devices, without needing to zoom in.
Indoor parcel lockers
After pressing the “Receive” button on the screen, recipients will see the option to scan the QR code.
Outdoor parcel lockers
The scanner is active immediately, allowing recipients to scan the QR code at any time.
The traditional PIN code pickup option remains available as an alternative method.
You can now define default extra services per carrier in your account preferences. If a carrier supports additional services such as Signature on Delivery, Insurance, Fragile, or others, you can set them as defaults so they are automatically applied when creating shipments for supported destinations.
This helps reduce manual steps and speeds up shipment creation, especially if you frequently use the same extra services.
📍 Find it here:
app.swotzy.com → Settings → Preferences → Shipping Defaults
As of today, shipment processing to Oman and Saudi Arabia is expected to be restored during the day.
Users will be able to create and dispatch shipments to these destinations again once the carrier services resume normal operations.
We will continue to monitor the situation and provide further updates if anything changes.
Severe weather conditions have led to the cancellation of all flights to Madeira, affecting the transportation of mail and parcel shipments to the region.
Currently, there is an estimated 3.5-ton backlog of shipments to Madeira due to the flight cancellations. Additionally, the postal operator PTA is experiencing difficulties sending mail to the Azores, where approximately 1 ton of shipments is awaiting dispatch.
Shipments are being forwarded as transport capacity becomes available, and deliveries will resume gradually as operations stabilize.
As of March 4, 2026, shipments to the following countries and territories are temporarily suspended: Bahrain, Egypt, Iran, Iraq, Israel, the West Bank and Gaza, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen, Afghanistan, Palestine, Sudan, and Brunei Darussalam.
We will provide updates on any changes as they become available.
Given the current situation in the Middle East, flights to certain destinations have been suspended for an indefinite period. This affects:
Please avoid creating shipments to these locations at this time. If you already have a shipment scheduled, it will not be dispatched immediately – we will wait until the situation stabilizes.
We're closely monitoring the situation and will keep you updated on any changes. Thank you for your understanding and patience!
Due to a severe winter storm impacting the New York region since February 23, 2026, international mail operations at John F. Kennedy International Airport have been temporarily suspended.
The storm is causing heavy snow, freezing rain, sleet, and extreme cold, leading to widespread flight cancellations, airport service interruptions, and power outages. As a result, the United States Postal Service (USPS) is currently unable to guarantee timely processing and delivery of shipments.
This affects both domestic and international services, including letter-post, parcel-post, and EMS shipments. Packages routed through the New York area may experience delays.
USPS is actively working to minimize disruptions while prioritizing the safety of its employees. Operations will gradually resume as weather conditions improve and airport services return to normal.
We recommend keeping an eye on your shipment tracking updates and allowing extra transit time for parcels destined for the U.S.
Poste Italiane has informed Union member countries and their designated operators that several Italian unions have confirmed a 24-hour strike involving the aviation and airport sectors. The strike will commence at 00:01 CET (UTC+1) on 26 February 2026.
As a result of the industrial action, there is a risk of flight cancellations, delays, and disruptions to airport services across Italy. Consequently, all postal product categories may experience operational delays.
Poste Italiane has stated that mitigation measures will be implemented at its facilities to minimize the impact. However, depending on the level of participation in the strike, disruptions may continue in the days following the strike date.
Further information on scheduled strikes (in Italian) is available via the official Italian Ministry of Infrastructure and Transport website.
