Discover how Kalve Coffee Roasters changed their logistical operations with Swotzy’s automated shipping platform, saving them valuable time.
Kalve Coffee Roasters is a specialty-grade coffee roastery built on honesty, transparency, and uncompromising quality. From bean origin to roasting and the final cup, Kalve operates responsibly and sustainably, ensuring every step creates positive impact for growers, partners, customers, and the broader community.
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Kalve Coffee Roaster
June, 2023
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At Kalve Coffee, every bean, from farm to cup, is crafted with unwavering commitment to transparency and quality. As a B Corp-certified company, Kalve is the first in the Baltics to meet high social and environmental standards. It has built its reputation through uncompromising practices—from direct relationships with coffee farmers to world-class roasting, guided by certified coffee tasters and international competition judges.
But as their business grew, so did the complexity of their shipping operations. Managing online orders alongside B2B deliveries created a logistics bottleneck that threatened to slow their momentum.
Swotzy introduced Kalve Coffee to its shipping platform through a recommendation, and the results were immediate: what once took 30–40 hours of manual work each month became a largely automated process.
Kalve’s multi-channel approach, combining retail cafés, B2B partnerships, and a growing e-commerce presence, created unique logistical challenges.
Before Swotzy, every online order required manual data entry. Comparing courier prices meant navigating multiple carrier websites. The process was time-consuming, prone to errors, and increasingly unsustainable as order volumes increased.
“Before integrating Swotzy with Shopify, we spent an average of 30 to 40 hours each month manually processing incoming online store orders. Every shipment required manual data entry and arranging delivery. Additionally, shipping rates from premium carriers like FedEx, DHL, and UPS were prohibitively high when not used regularly in daily shipments.”— Nauris Sauka, Head of Ecommerce
For a company expanding across Europe, with new cafés already operating in the Baltics and France and plans for further expansion in Portugal, alongside e-commerce identified as a key driver for future growth, these operational inefficiencies posed significant strategic challenges that threatened to impede their ambitious expansion plans and overall business development.
The key capabilities that won Kalve over:
“Everything happened quickly, simply, and without unnecessary complications. I was impressed by the Swotzy team’s enthusiasm and the achievements your team has made in such a short period.” — Nauris Sauka, Head of Ecommerce
Unlike the old system of managing orders and carriers manually, Swotzy integrated seamlessly into Kalve’s existing workflow, automating processes instantly.
What particularly stood out to them was Swotzy’s consultative approach.
“Swotzy’s competence and education are definitely a big advantage. Especially for those who haven’t conducted trade outside their country of origin. There are many important nuances to exporting within the EU or to the UK, US, Asia. The ability to contact you and consult on questions of interest definitely helps us a lot!” — Nauris Sauka, Head of Ecommerce
The impact was immediate and measurable. Their shipping now takes a fraction of the time they spent on it before.
But the benefits extended beyond time savings: “This saved time helped us process more, work more efficiently and accurately. Situations no longer arise where a shipment is made incorrectly and the customer doesn’t receive it due to inaccurate processing.” Nauris adds.
The platform’s design and usability also made a significant difference. Everything Kalve needs for their shipping is in a single platform and their orders synced smoothly from their Shopify store for quick management.
“The ability to do everything in one place makes daily life much easier. It also provides an opportunity to improve customer experience and service. We also once found it difficult to offer various courier services because the order volume was relatively small and prices were not friendly. Swotzy allows customers to have a better shopping experience and sellers less responsibility.” — Nauris Sauka, Head of Ecommerce
Valuable time saved monthly by automating manual data entry and shipment processing through Shopify integration
Eliminated delivery errors caused by manual data handling, improving customer satisfaction
Unlocked premium carrier options with competitive rates for FedEx, DHL, and UPS that were previously cost-prohibitive
Streamlined operations by consolidating all shipping tasks into a single, intuitive platform
As Kalve Coffee pursues ambitious growth plans, Swotzy remains a critical enabler of their strategy.
The company’s goals are bold: become one of Europe’s top roasters and café chains. E-commerce, which they’re consciously developing as a key pillar for the future, will play an increasingly important role.
“2025 was also our milestone and starting point when we consciously began developing e-commerce and see it as one of our future cornerstones.” — Nauris Sauka, Head of Ecommerce
Kalve plans to launch a new website with improved experience and functionality, while expanding its product and service offerings. Alongside this growth, the team actively contributes to the community by supporting organizations such as HOSPISS and LINA centrs, and mentoring through Mentor Latvia.
With Swotzy handling the logistics complexity, Kalve’s team can focus on sourcing exceptional coffee, roasting it to perfection, and building meaningful relationships with customers and partners across Europe.
To growing e-commerce businesses, Nauris Sauka’s advice is:
“Do things with the intention to provide and solve something. Don’t just follow gut feelings and your own beliefs. It’s important to remember to listen to those for whom this product or service is intended. Customer feedback helps create more suitable products and solutions for them. It’s important not to be afraid to ask questions, or to make mistakes, and feel incompetent. Everyone starts somewhere, but only those who dare can reach new heights!”
At Kalve Coffee, every bean, from farm to cup, is crafted with unwavering commitment to transparency and quality. As a B Corp-certified company, Kalve is the first in the Baltics to meet high social and environmental standards. It has built its reputation through uncompromising practices—from direct relationships with coffee farmers to world-class roasting, guided by certified coffee tasters and international competition judges.
But as their business grew, so did the complexity of their shipping operations. Managing online orders alongside B2B deliveries created a logistics bottleneck that threatened to slow their momentum.
Swotzy introduced Kalve Coffee to its shipping platform through a recommendation, and the results were immediate: what once took 30–40 hours of manual work each month became a largely automated process.
Kalve’s multi-channel approach, combining retail cafés, B2B partnerships, and a growing e-commerce presence, created unique logistical challenges.
Before Swotzy, every online order required manual data entry. Comparing courier prices meant navigating multiple carrier websites. The process was time-consuming, prone to errors, and increasingly unsustainable as order volumes increased.
“Before integrating Swotzy with Shopify, we spent an average of 30 to 40 hours each month manually processing incoming online store orders. Every shipment required manual data entry and arranging delivery. Additionally, shipping rates from premium carriers like FedEx, DHL, and UPS were prohibitively high when not used regularly in daily shipments.”— Nauris Sauka, Head of Ecommerce
For a company expanding across Europe, with new cafés already operating in the Baltics and France and plans for further expansion in Portugal, alongside e-commerce identified as a key driver for future growth, these operational inefficiencies posed significant strategic challenges that threatened to impede their ambitious expansion plans and overall business development.
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